FAQs

What types of jewellery do you offer?
We offer a wide range of exquisite jewellery pieces, including rings, necklaces, bracelets, earrings, and pendants, all crafted with precision and care.
Do you offer customization options?
We offer customization services for only selected pieces, allowing you to create a unique and personalized jewellery item that perfectly suits your style. Please contact us to check if any particular piece is customizable.
What's your shipping policy?
We offer Free UK shipping. We also offer fast and secure worldwide shipping. Shipping times and costs may vary based on your location, and detailed information can be found on our Shipping & Delivery page.
Can I return or exchange a product?
Certainly. We have a hassle-free return and exchange policy. If you're not completely satisfied with your purchase, you can initiate a return or exchange within 14 days of receiving your order.
How can I care for my jewellery?
We provide care instructions for each type of jewellery to help you maintain its shine and beauty. Regular cleaning and proper storage are key to preserving your pieces.
Do you offer gift packaging?
Yes, we offer elegant gift packaging options, making your purchase perfect for special occasions. You can contact us for gift wrapping.
What payment methods do you accept?
We accept major credit cards, debit cards, and PayPal for a secure and seamless shopping experience.
Do you offer wholesale or bulk purchasing?
We do offer wholesale options for select items. Please contact our customer service team for more information and assistance with bulk orders.
How can I contact your customer support?
You can reach our friendly customer support team through the Contact Us page on our website, and they will be happy to assist you with any inquiries or concerns.
Can I cancel my order?
You can cancel your order within 24 hours of placing it. For detailed information on our cancellation policy, please refer to our Order Cancellation page.
Do you have a physical store I can visit?
Currently, we operate exclusively as an online jewellery shop. This allows us to offer you a wider selection and better prices.